Refund policy

Refund and Return Policy for Moonshy Products

At Moonshy, we prioritize customer satisfaction and stand by the quality of our homemade, natural products. Below is our detailed refund and return policy for items like Body Detox Juice, Soap, Amla Candy, Amla Powder, and other offerings.

Eligibility for Returns

We accept returns under the following conditions:

  1. The product is damaged or defective upon delivery.
  2. The product received does not match your order.
  3. The product is unused, unopened, and in its original packaging.

Note: Perishable items like the Body Detox Juice are only eligible for return if reported within 24 hours of delivery.

Process for Returns

  1. Initiate a Return:
    Contact us via email at [moonshycustomercare@moonshy.in] or call us at [Customer Support Number] within 7 days of receiving your order. Provide your order ID, reason for return, and supporting photos (if applicable).

  2. Approval & Pickup:
    Once your return is approved, we will arrange for a pickup of the product from your location or guide you on how to ship it back.

  3. Inspection:
    Upon receiving the returned product, our quality team will inspect it. Refunds or replacements will be processed only after the inspection is completed.

Refund Policy

Refunds will be issued in the following scenarios:

  1. If the returned product meets the return eligibility criteria.
  2. If we are unable to replace the product due to unavailability.
  3. If an order is canceled before shipping.

Refund Method:

  • Refunds will be processed to your original payment method within 5-7 business days after approval.

Non-Refundable/Non-Returnable Items

  1. Products that are opened or used.
  2. Custom orders or personalized products.
  3. Perishable products like Body Detox Juice, once opened.

Cancellation Policy

Orders can be canceled before shipping by contacting our customer support team. Once the order is shipped, cancellation requests will not be accepted.

Contact Us

For any questions regarding our Refund and Return Policy, feel free to reach out:

  • Email: moonshycustomercare@moonshy.in
  • Phone: 9029540678
  • Hours: Monday to Saturday, 9 AM to 6 PM

We value your trust in Moonshy and are committed to ensuring a delightful shopping experience!